Shipping policy

Last Updated: 31 August, 2026

At RR Caps, operated by RR ENTERPRISES, we aim to process and deliver your orders safely and within the estimated timelines mentioned below.

This Shipping Policy explains our order processing, shipping, delivery timelines, shipping charges, tracking, delivery attempts and other shipping-related procedures.

1. BUSINESS INFORMATION

Trade Name: RR ENTERPRISES
Legal Name: RAMEEZ RAFIQ SHAIKH
Business Constitution: Proprietorship
GSTIN: 27GLQPS9132A1ZP

Business Address:

B/2, Adarsh Apartment, 7th Golibar Lane,
Santacruz East, Near Golibar Kabrasthan,
Mumbai, Maharashtra – 400055, India.

Email: management@rrcaps.shop
Phone/WhatsApp: 8779292840

2. SHIPPING AVAILABILITY

We currently offer delivery across serviceable locations within India.

Delivery availability may depend on the PIN code and the serviceability of our courier/logistics partners.

If your location is not serviceable, we may be unable to process delivery to that address. If an order has already been placed and the location is subsequently determined to be unserviceable, we will contact you regarding the available options.

3. ORDER PROCESSING TIME

Orders are generally processed and prepared for dispatch within 1–2 business days after successful order confirmation and payment verification.

Business days generally exclude Sundays and public holidays.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of unusually high order volume, promotional campaigns, sales, festivals or other circumstances, processing may take longer than the standard processing period.

If there is a significant delay in processing your order, we will make reasonable efforts to communicate the updated status.

4. SHIPPING AND DELIVERY TIME

Once your order has been dispatched, the estimated delivery time is generally:

3–7 business days

Delivery time may vary depending on:

  • Delivery location;
  • PIN code;
  • Courier serviceability;
  • Courier network conditions;
  • Weather;
  • Public holidays;
  • Festivals or peak shopping periods;
  • Transportation disruptions;
  • Unforeseen operational circumstances.

The delivery timeframe is an estimated timeframe and not a guaranteed delivery date, unless expressly stated otherwise for a particular order or service.

Remote and less-accessible locations may require additional delivery time.

5. TOTAL ORDER TIMELINE

The general estimated timeline is:

Order Confirmation → Processing: 1–2 business days

Dispatch → Delivery: approximately 3–7 business days

Therefore, the typical overall estimated delivery period may be approximately 4–9 business days from successful order confirmation, depending on the destination and courier service.

These are estimates and may vary due to circumstances outside our reasonable control.

6. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on factors such as:

  • Delivery location;
  • Order value;
  • Promotional offers;
  • Shipping service selected;
  • Other applicable factors.

If a free-shipping offer is available, the eligibility conditions will be displayed on the website or during checkout.

7. ORDER TRACKING

After your order has been dispatched, we may provide tracking information through the contact details provided by you during checkout.

Tracking information may be provided through:

  • Email;
  • SMS;
  • WhatsApp;
  • Your customer account;
  • Other applicable communication channels.

Tracking information may take some time to become active after the shipment is handed over to the courier.

You can use the tracking information provided to monitor the progress of your shipment.

8. DELIVERY ATTEMPTS

Our courier partner may make multiple delivery attempts depending on its operational policies.

Please ensure that:

  • The shipping address is complete and accurate;
  • Your mobile number is correct and reachable;
  • Someone is available to receive the package;
  • Any required delivery instructions are provided.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the customer does not respond to the courier, or delivery is otherwise unsuccessful, the courier may make another delivery attempt or return the shipment to us.

9. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing accurate shipping information at the time of placing an order.

Please carefully check:

  • Name;
  • House/Flat number;
  • Building name;
  • Street/locality;
  • City;
  • State;
  • PIN code;
  • Mobile number.

If you provide an incorrect or incomplete address, delivery may be delayed or unsuccessful.

If you notice an error in your shipping address after placing your order, contact us immediately.

We will try to update the address before dispatch where operationally possible. However, we cannot guarantee that changes can be made after an order has been processed or dispatched.

10. FAILED DELIVERY

An order may be considered a failed delivery attempt where:

  • The recipient is unavailable;
  • The customer refuses to accept the shipment;
  • The address is incorrect or incomplete;
  • The provided phone number is unreachable;
  • The location is not accessible;
  • The customer does not respond to the courier;
  • The PIN code is not serviceable;
  • The courier is unable to complete delivery for another operational reason.

If the shipment is returned to us after unsuccessful delivery attempts, please contact our customer-support team to discuss the available options.

Additional shipping charges may apply where a shipment needs to be re-dispatched due to an incorrect address, customer unavailability or other circumstances attributable to the customer, subject to applicable law.

11. DELAYED DELIVERIES

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

  • Severe weather;
  • Floods;
  • Natural disasters;
  • Transportation disruptions;
  • Courier delays;
  • Public holidays;
  • Festivals;
  • High order volumes;
  • Strikes;
  • Government restrictions;
  • Technical problems;
  • Address or PIN-code issues;
  • Other unforeseen circumstances.

If your shipment appears to be significantly delayed, please contact us with your order number so that we can assist you.

12. DELIVERIES TO REMOTE LOCATIONS

Delivery timelines may be longer for remote, rural, difficult-to-access or otherwise specially serviced locations.

Additional delivery charges may apply in certain circumstances where the courier or logistics provider imposes such charges.

Any applicable charges will be communicated where reasonably possible.

13. DAMAGED PACKAGES

We take reasonable care when packing products for shipment.

If you receive a package that appears visibly damaged, please:

  1. Take photographs of the package before opening it, where possible.
  2. Record photographs or video while opening the package where reasonably possible.
  3. Check the product immediately after delivery.
  4. Contact us as soon as possible with your order details and supporting photographs/videos.

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

14. WRONG OR MISSING PRODUCT

If you receive:

  • The wrong product;
  • The wrong colour/design;
  • A missing item;
  • A product different from your order;

please contact us as soon as reasonably possible after delivery.

Please provide:

  • Order number;
  • Photographs of the product received;
  • Photographs of the shipping package/label;
  • A description of the issue;
  • Any other information reasonably requested by our support team.

We will investigate the issue and, where the claim is accepted, provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

15. DELIVERY CONFIRMATION

An order may be considered delivered according to the delivery confirmation or status provided by our courier/logistics partner.

If the tracking information shows an order as delivered but you have not received it, please contact us as soon as possible.

We may contact the courier partner to investigate the delivery status.

You may be asked to provide relevant information required to investigate the matter.

16. CASH ON DELIVERY

If Cash on Delivery (COD) is available for your PIN code and order, the applicable COD option will be displayed during checkout.

COD availability may depend on:

  • PIN code;
  • Product;
  • Order value;
  • Courier serviceability;
  • Other operational factors.

If COD is not displayed during checkout, it may not be available for that particular order or location.

17. SHIPPING PARTNERS

Orders may be delivered through third-party courier and logistics partners.

Courier allocation may depend on:

  • Delivery location;
  • PIN code;
  • Availability;
  • Serviceability;
  • Shipment characteristics;
  • Operational requirements.

Once the shipment has been handed over to the courier, delivery is subject to the courier's network and operational conditions.

18. ORDER CANCELLATION BEFORE DISPATCH

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests may be accepted if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

For complete information, please refer to our Cancellation Policy and Return & Refund Policy.

19. REFUSED DELIVERIES

Customers are requested not to refuse delivery without contacting us first.

If an order is refused and subsequently returned to us, the applicable refund or re-shipping options will be handled according to our Cancellation and Return & Refund Policies and applicable law.

20. SHIPPING AND REFUND RELATIONSHIP

Shipping charges, where applicable, may be treated separately from product refunds depending on the reason for the return or cancellation and the applicable terms of our Return & Refund Policy.

Where a refund is legally required or otherwise approved by us, the applicable refund will be processed according to our refund procedures and the payment method used for the order.

21. CHANGES TO SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in:

  • Courier services;
  • Delivery areas;
  • Shipping charges;
  • Processing times;
  • Delivery timelines;
  • Business operations;
  • Applicable laws and regulations.

Any updated version will be published on this page with a revised "Last Updated" date.

22. CONTACT US

If you have any questions about shipping, delivery or your order, please contact us:

RR ENTERPRISES
Legal Name: RAMEEZ RAFIQ SHAIKH
GSTIN: 27GLQPS9132A1ZP

Business Address:
B/2, Adarsh Apartment, 7th Golibar Lane,
Santacruz East, Near Golibar Kabrasthan,
Mumbai, Maharashtra – 400055, India.

Email: management@rrcaps.shop
Phone/WhatsApp: 8779292840

When contacting us regarding an order, please provide your order number so that we can assist you more quickly.