Privacy policy

Last updated: August 31, 2026

RR ENTERPRISES ("RR Caps", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of customers and visitors who use our website, purchase our products, contact us, or otherwise interact with our services.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or use our website, place an order, communicate with us, or otherwise interact with RR Caps.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT US

This website is operated by:

Trade Name: RR ENTERPRISES
Legal Name: RAMEEZ RAFIQ SHAIKH
Business Constitution: Proprietorship
GSTIN: 27GLQPS9132A1ZP

Registered Business Address:

B/2, Adarsh Apartment, 7th Golibar Lane,
Santacruz East, Near Golibar Kabrasthan,
Mumbai, Maharashtra – 400055, India.

Email: [YOUR CUSTOMER SUPPORT EMAIL]
Phone/WhatsApp: [YOUR CUSTOMER SUPPORT NUMBER]

RR ENTERPRISES operates an e-commerce business offering caps and related products through its online store.

2. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you use our website, place an order, contact us, subscribe to communications, or otherwise interact with us.

The information we may collect includes:

A. Personal and Contact Information

This may include:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • City
  • State
  • Country
  • Postal/PIN code

B. Order and Transaction Information

When you purchase a product from us, we may collect information relating to your transaction, including:

  • Products purchased
  • Order number
  • Order date
  • Order value
  • Billing information
  • Shipping information
  • Payment status
  • Refund information
  • Return or exchange information

C. Payment Information

Payments may be processed through third-party payment service providers.

We generally do not directly store complete payment card details such as your full debit-card or credit-card number, CVV or banking credentials on our own systems.

Payment information may be collected and processed directly by the relevant payment gateway or payment service provider in accordance with its own privacy policy and security practices.

D. Communications

If you contact us through email, phone, WhatsApp, contact forms, social media or other communication channels, we may collect information contained in those communications, including your name, contact details, order details and the contents of your message.

E. Website and Technical Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic information derived from technical data
  • Pages visited
  • Products viewed
  • Referring website
  • Date and time of website access
  • Website interactions
  • Cookies and similar technologies
  • Other diagnostic or usage information

This information may be collected through our e-commerce platform, analytics tools, advertising technologies and other third-party services.

3. HOW WE COLLECT INFORMATION

We may collect information:

  • Directly from you when you place an order;
  • When you create or use an account;
  • When you submit a contact form;
  • When you contact customer support;
  • When you subscribe to marketing communications;
  • When you participate in promotions or offers;
  • Automatically when you browse our website;
  • Through cookies and similar technologies;
  • Through third-party services integrated with our website;
  • When you interact with our advertisements or social-media content.

4. HOW WE USE YOUR INFORMATION

We may use your personal information for legitimate business purposes, including:

Order Fulfilment

To:

  • Process and confirm your orders;
  • Process payments through payment service providers;
  • Pack and dispatch products;
  • Deliver orders;
  • Provide shipment tracking;
  • Handle returns, exchanges and refunds;
  • Communicate with you regarding your order.

Customer Support

We may use your information to:

  • Respond to enquiries;
  • Resolve complaints;
  • Provide product assistance;
  • Handle delivery issues;
  • Process returns and refunds;
  • Verify order information.

Website Operations

We may use information to:

  • Operate and maintain our website;
  • Improve website functionality;
  • Understand how customers use our website;
  • Diagnose technical problems;
  • Prevent fraudulent or abusive activity;
  • Maintain website security.

Marketing and Advertising

Where permitted by applicable law and based on the applicable consent or other lawful basis, we may use information to:

  • Send promotional communications;
  • Inform you about products, offers and launches;
  • Show relevant advertisements;
  • Measure advertising performance;
  • Understand customer preferences;
  • Create or use advertising audiences;
  • Improve our marketing campaigns.

You may opt out of promotional communications by following the unsubscribe instructions in the communication or contacting us using the details provided in this Privacy Policy.

Legal and Regulatory Purposes

We may process information where necessary to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from government authorities;
  • Maintain business and tax records;
  • Prevent fraud or misuse;
  • Protect our legal rights;
  • Establish, exercise or defend legal claims;
  • Resolve disputes.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, scripts and similar technologies.

Cookies are small files or pieces of information stored on your device that help websites remember certain information and understand how visitors interact with them.

We may use these technologies for purposes including:

  • Keeping the website functioning properly;
  • Remembering preferences;
  • Maintaining shopping-cart functionality;
  • Understanding website traffic;
  • Measuring website performance;
  • Improving the customer experience;
  • Measuring advertising effectiveness;
  • Delivering relevant advertising.

Some cookies may be placed by third-party service providers operating on our behalf.

You may be able to manage or disable certain cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. THIRD-PARTY SERVICES

We may use third-party service providers to operate our business and website.

These may include providers involved in:

  • E-commerce and website hosting;
  • Payment processing;
  • Order fulfilment;
  • Shipping and courier services;
  • Analytics;
  • Advertising;
  • Customer communication;
  • Email services;
  • WhatsApp or messaging services;
  • Fraud prevention;
  • Website security;
  • Social-media platforms.

These third parties may process personal information as necessary to provide their services.

We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by applicable law.

7. PAYMENT PROCESSING

When you make a payment through our website, your payment may be processed by a third-party payment service provider.

Depending on the payment method you select, the payment provider may collect information such as:

  • Name;
  • Payment details;
  • Billing information;
  • Transaction information;
  • Device or technical information;
  • Information necessary to detect and prevent fraudulent transactions.

Payment providers operate under their own terms and privacy policies.

We recommend reviewing the privacy policy of the payment provider used for your transaction.

8. SHIPPING AND DELIVERY PARTNERS

To deliver your order, we may share necessary information with shipping, logistics and courier partners.

This may include:

  • Name;
  • Shipping address;
  • PIN code;
  • Mobile number;
  • Order number;
  • Delivery instructions.

We only intend to share information reasonably necessary for order delivery and related services.

9. ADVERTISING AND ANALYTICS

We may use analytics and advertising services to understand how visitors interact with our website and to measure the effectiveness of our marketing.

These services may use technologies such as:

  • Cookies;
  • Tracking pixels;
  • Conversion APIs;
  • Advertising identifiers;
  • Similar technologies.

For example, advertising platforms may receive certain information regarding website activity or interactions to help us measure campaigns and show relevant advertisements, subject to applicable law and the settings available through those platforms.

Where applicable, you may be able to control certain advertising preferences through your device, browser or the relevant advertising platform.

10. HOW WE SHARE YOUR INFORMATION

We may disclose or share personal information where reasonably necessary for operating our business.

This may include sharing information with:

  • E-commerce platform/service providers;
  • Payment processors;
  • Courier and logistics companies;
  • Website hosting providers;
  • Analytics providers;
  • Advertising and marketing service providers;
  • Customer-support providers;
  • Technology and IT service providers;
  • Professional advisers;
  • Government authorities where required by law;
  • Law-enforcement authorities where legally required;
  • Other parties where disclosure is necessary to protect our rights or comply with legal obligations.

We do not intend to sell your personal information as a standalone commercial product.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and fulfilling orders;
  • Providing customer support;
  • Handling returns, refunds and disputes;
  • Maintaining accounting and tax records;
  • Complying with legal and regulatory obligations;
  • Preventing fraud and misuse;
  • Protecting our legal rights;
  • Resolving disputes.

The actual retention period may vary depending on the type of information and applicable legal, tax, accounting and business requirements.

When personal information is no longer required, we may delete, anonymize or otherwise dispose of it in accordance with applicable law and our operational requirements.

12. DATA SECURITY

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

Security measures may include appropriate technical and organizational safeguards provided by us and by the third-party service providers we use.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

13. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • Request information about personal data we process about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information where applicable;
  • Withdraw consent where processing is based on consent;
  • Request information about certain processing activities;
  • Raise a complaint or grievance regarding the handling of your personal information;
  • Opt out of certain marketing communications.

Where applicable law provides additional rights, we will handle requests in accordance with that law.

The Digital Personal Data Protection Act, 2023 provides for rights including access to information about personal data, correction and erasure in applicable circumstances, grievance redressal and withdrawal of consent.

14. WITHDRAWAL OF CONSENT

Where we process your personal information based on your consent, you may withdraw your consent by contacting us using the details provided below or by using an available unsubscribe or opt-out mechanism.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that certain information may continue to be processed where processing is required or permitted by applicable law or is necessary for purposes such as completing an existing transaction, maintaining legally required records, preventing fraud or establishing or defending legal claims.

15. MARKETING COMMUNICATIONS

If you have provided appropriate consent or where otherwise permitted by applicable law, we may contact you regarding:

  • New products;
  • Offers;
  • Discounts;
  • Promotions;
  • Product launches;
  • Website updates;
  • Other marketing communications.

You can unsubscribe from promotional emails by using the unsubscribe option included in those emails.

You may also contact us to request that we stop sending promotional communications.

Please note that transactional communications relating to orders, payments, deliveries, returns, refunds or other services may still be sent where necessary.

16. CHILDREN'S PRIVACY

Our website is intended for general consumers and is not knowingly directed toward children in circumstances where applicable law requires parental consent or additional safeguards.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us so that we can take appropriate steps.

17. INTERNATIONAL DATA TRANSFERS

Some third-party service providers used by our business may process information on servers or systems located outside India.

Where personal information is transferred outside India, we will take such steps as may be required under applicable Indian data-protection laws and regulations.

18. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a personal-data security incident affecting personal information and applicable law requires notification, we will take appropriate steps to investigate, mitigate and provide notifications to affected individuals and/or authorities as required by applicable law.

19. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, social-media platforms or services.

These third-party services are governed by their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party service you access through our website.

20. SOCIAL MEDIA

We may operate or maintain social-media profiles and may allow you to interact with us through social-media platforms.

If you communicate with us through a social-media platform, the information you provide may also be processed by that platform according to its own privacy policy.

We recommend reviewing the privacy settings and policies of the relevant social-media platform.

21. FRAUD PREVENTION

We may process personal information to detect, investigate and prevent:

  • Fraudulent transactions;
  • Payment abuse;
  • Fake orders;
  • Unauthorized account activity;
  • Abuse of promotional offers;
  • Other unlawful or harmful activity.

We may share relevant information with payment providers, logistics partners, technology providers, authorities or other appropriate parties where reasonably necessary and legally permitted.

22. LEGAL DISCLOSURES

We may disclose personal information where we believe such disclosure is reasonably necessary to:

  • Comply with applicable law;
  • Respond to legal process;
  • Respond to government or regulatory requests;
  • Protect our customers;
  • Protect our business;
  • Investigate suspected fraud or unlawful activity;
  • Enforce our terms and policies;
  • Protect our rights, property or safety;
  • Protect the rights, property or safety of others.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business;
  • Changes to our website;
  • Changes to technology;
  • Changes to third-party services;
  • Changes to applicable laws or regulations;
  • Changes to our privacy practices.

When we make changes, we may update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to periodically review this page for the latest information.

24. GRIEVANCE REDRESSAL AND PRIVACY QUERIES

If you have any question, concern, complaint or request regarding this Privacy Policy or our handling of your personal information, please contact us.

RR ENTERPRISES
Legal Name: RAMEEZ RAFIQ SHAIKH
GSTIN: 27GLQPS9132A1ZP

Address:
B/2, Adarsh Apartment, 7th Golibar Lane,
Santacruz East, Near Golibar Kabrasthan,
Mumbai, Maharashtra – 400055, India.

Email: [YOUR CUSTOMER SUPPORT EMAIL]
Phone/WhatsApp: [YOUR CUSTOMER SUPPORT NUMBER]

We will make reasonable efforts to review and respond to privacy-related requests and grievances within the period required by applicable law.

25. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to this Privacy Policy shall be subject to the applicable laws and jurisdiction of the competent courts/authorities in India, subject to applicable consumer-protection and other mandatory legal rights.

26. CONTACT US

For questions regarding this Privacy Policy, personal information, orders or other website-related matters, please contact:

RR ENTERPRISES
RAMEEZ RAFIQ SHAIKH
GSTIN: 27GLQPS9132A1ZP

B/2, Adarsh Apartment, 7th Golibar Lane, Santacruz East, Near Golibar Kabrasthan, Mumbai, Maharashtra – 400055, India

Email: management@rrcaps.shop
Phone/WhatsApp: 8779292840