Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at management@rrcaps.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at management@rrcaps.shop.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at management@rrcaps.shop.

Last Updated: 31/08/2026

At RR Caps, operated by RR ENTERPRISES, we want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, replacements, exchanges and refunds may be available for products purchased through our website.

By placing an order through our website, you acknowledge that you have read and understood this policy.

This policy is subject to applicable Indian consumer-protection laws and does not limit any rights or remedies that cannot legally be excluded.

1. BUSINESS INFORMATION

Trade Name: RR ENTERPRISES
Legal Name: RAMEEZ RAFIQ SHAIKH
Business Constitution: Proprietorship
GSTIN: 27GLQPS9132A1ZP

Business Address:

B/2, Adarsh Apartment, 7th Golibar Lane,
Santacruz East, Near Golibar Kabrasthan,
Mumbai, Maharashtra – 400055, India.

Email: management@rrcaps.shop
Phone/WhatsApp: +91 87792 92840

2. RETURN WINDOW

We accept eligible return or replacement requests made within 7 days from the date of delivery.

Customers should contact us as soon as possible after receiving the product if they believe there is an issue with their order.

The return period may not apply to products specifically identified as non-returnable, subject to applicable law.

3. ELIGIBLE RETURNS

A product may be eligible for return or replacement where:

  • The product received is damaged;
  • The product has a manufacturing defect;
  • The wrong product was delivered;
  • The wrong colour/design was delivered;
  • An item is missing from the order;
  • The product received is materially different from the product ordered.

All return requests are subject to verification.

4. CONDITION OF RETURNED PRODUCTS

For a return or exchange based on reasons other than an accepted defect, damage or incorrect product, the product should generally be:

  • Unused;
  • Unworn;
  • Unwashed;
  • In its original condition;
  • Free from stains, marks, odours or other signs of use;
  • Returned with original tags and packaging, where applicable.

Products that have been used, washed, altered, damaged after delivery or otherwise made unsuitable for resale may not qualify for return or exchange, except where applicable law provides otherwise.

5. DAMAGED PRODUCTS

If your order arrives damaged, please contact us as soon as possible after delivery.

We recommend taking clear photographs of:

  • The outer packaging;
  • Shipping label;
  • The damaged area;
  • The complete product;
  • Any visible damage to the packaging.

Where reasonably possible, customers are encouraged to record an opening/unboxing video.

This information may help us investigate the issue with our courier or fulfilment partner.

6. WRONG PRODUCT RECEIVED

If you receive a product that is different from what you ordered, please contact us as soon as possible.

Please provide:

  • Order number;
  • Photographs of the product received;
  • Photograph of the shipping label;
  • Photograph of the product packaging;
  • Description of the issue.

After verification, we may arrange an appropriate replacement, exchange or refund in accordance with this policy and applicable law.

7. MANUFACTURING DEFECTS

If you believe your product has a manufacturing defect, contact us within the applicable return period.

We may request photographs, videos or other information to determine whether the issue is a manufacturing defect.

Normal variations in fabric, stitching, colour, embroidery or finishing that do not materially affect the product may not be considered manufacturing defects.

8. SIZE OR FIT ISSUES

Caps may have adjustable closures and are generally designed to accommodate a range of head sizes.

If you experience a size or fit issue, contact us within 7 days of delivery.

Any exchange or return for size/fit reasons will be subject to product availability and the eligibility conditions described in this policy.

9. CHANGE-OF-MIND RETURNS

Where permitted by our return policy and applicable law, customers may request a return for an eligible unused product within the applicable return window.

The product must meet the return-condition requirements.

Any applicable return shipping or other charges will be communicated to the customer before the return is processed.

10. NON-RETURNABLE CONDITIONS

A return may not be accepted where the product:

  • Has been worn or used;
  • Has been washed;
  • Has been altered or modified;
  • Has been damaged after delivery due to misuse;
  • Has stains, marks, odour or other signs of use;
  • Is returned without required accessories, tags or packaging where applicable;
  • Is returned after the applicable return period;
  • Cannot be verified as an item purchased from RR Caps.

This section is subject to applicable consumer-protection laws.

11. HOW TO REQUEST A RETURN

To request a return, replacement or exchange, contact us at:

Email: management@rrcaps.shop
Phone/WhatsApp: +91 87792 92840

Please include:

Order Number:
Customer Name:
Registered Mobile Number:
Reason for Return:
Photographs/Videos: Where applicable

Our team will review the request and provide further instructions.

Please do not send a product back to us without receiving return instructions from our team.

12. RETURN APPROVAL

All return requests are subject to verification.

After receiving your request, we may ask for photographs, videos, order details or other information reasonably necessary to assess the request.

If the return is approved, we will provide the applicable return instructions.

If the request does not meet the applicable eligibility conditions, we will inform you of the reason for rejection.

13. RETURN SHIPPING

For products that are confirmed to be damaged, defective, incorrect or otherwise eligible for a seller-paid return, RR ENTERPRISES will determine the appropriate return-shipping arrangement.

For customer-requested returns that are not due to a defect, damage or incorrect product, applicable return-shipping charges may be communicated before the return is processed.

Any such charges will be handled in accordance with applicable law.

14. EXCHANGES

Where an exchange is available, the replacement product will be subject to:

  • Product availability;
  • Return eligibility;
  • Verification of the original product;
  • Applicable exchange conditions.

If the requested replacement product is unavailable, we may offer an alternative resolution, such as a refund, where applicable.

15. REPLACEMENT FOR DAMAGED OR INCORRECT PRODUCTS

If a product is confirmed to have been damaged during delivery, is defective, or is incorrectly supplied, we may offer a replacement where the same product is available.

If the same product is unavailable, an applicable refund or alternative resolution may be offered in accordance with applicable law.

16. REFUNDS

If a refund is approved, it will generally be processed after the return has been received and verified, where a return is required.

Refunds will normally be made using the original payment method or another appropriate method permitted by the payment provider.

The time taken for the refunded amount to appear in your account may depend on:

  • Your bank;
  • Card issuer;
  • UPI/payment provider;
  • Payment gateway;
  • Other financial institution.

RR ENTERPRISES does not control the processing time of third-party financial institutions.

17. REFUND PROCESSING TIME

Once a refund has been approved, we will initiate the applicable refund within a reasonable processing period.

The time taken for the amount to reflect in the customer's account depends on the relevant payment gateway, bank or financial institution.

Customers should allow additional time for the payment provider to complete the transaction.

18. CASH ON DELIVERY ORDERS

For eligible refunds relating to Cash on Delivery orders, we may request appropriate bank-account or other payment details required to process the refund.

Customers should provide accurate information.

We are not responsible for delays resulting from incorrect bank or payment details provided by the customer.

19. CANCELLATION BEFORE DISPATCH

Customers may request cancellation before their order has been dispatched.

Cancellation requests should be made as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Please refer to our Cancellation Policy for complete details.

20. REFUNDS FOR CANCELLED ORDERS

Where an order cancellation is accepted and payment has already been received, the applicable refund will be initiated according to our refund procedures.

The time taken for the refund to reach the customer's account depends on the payment gateway, bank or financial institution.

21. FAILED OR REFUSED DELIVERY

If an order is returned to us because:

  • The customer refused delivery;
  • The customer was unavailable;
  • The address was incorrect or incomplete;
  • The customer did not respond to the courier;
  • Multiple delivery attempts failed;

the available refund or re-shipping options will be determined according to the circumstances of the order and applicable law.

Additional shipping costs may apply where re-shipping is requested due to circumstances attributable to the customer.

22. PROMOTIONAL PRODUCTS AND DISCOUNTED ORDERS

Products purchased using promotional offers, discount codes or special pricing may be subject to specific return or exchange conditions communicated with the relevant promotion.

Any applicable conditions will not override mandatory consumer rights under applicable law.

23. BUNDLE ORDERS

If products are purchased as part of a bundle or multi-product offer, the return or refund may be subject to the conditions applicable to the entire offer.

Where a discount or promotional benefit depended on purchasing multiple products, returning only part of the order may affect the applicable refund amount.

The final refund will be calculated in accordance with the offer terms and applicable law.

24. PRODUCT AVAILABILITY

Replacement and exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product or applicable refund, subject to the circumstances and applicable law.

25. FRAUDULENT OR ABUSIVE RETURN REQUESTS

We reserve the right to investigate suspected fraudulent, abusive or repeated misuse of our return, refund or replacement process.

This may include situations involving:

  • Repeated false damage claims;
  • Products returned in a materially different condition;
  • Products not purchased from RR Caps;
  • Manipulation of promotional offers;
  • False or misleading information.

Any action taken will be subject to applicable law.

26. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict or limit any consumer rights or legal remedies that cannot lawfully be excluded or restricted under applicable Indian law.

Where a mandatory legal requirement provides a customer with a right or remedy that differs from this policy, the applicable legal requirement will prevail to the extent of the conflict.

27. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time to reflect changes in:

  • Our products;
  • Our return procedures;
  • Payment providers;
  • Shipping partners;
  • Business practices;
  • Applicable laws and regulations.

The latest version will always be published on this page with the updated date.

28. CONTACT US

For questions regarding returns, refunds, replacements, exchanges or cancellations, please contact:

RR ENTERPRISES
Legal Name: RAMEEZ RAFIQ SHAIKH
GSTIN: 27GLQPS9132A1ZP

Business Address:
B/2, Adarsh Apartment, 7th Golibar Lane,
Santacruz East, Near Golibar Kabrasthan,
Mumbai, Maharashtra – 400055, India.

Email: management@rrcaps.shop
Phone/WhatsApp: +91 87792 92840

When contacting us, please provide your order number and the registered mobile number used for the purchase.